Strategic Customer Success Manager at Yoodli · Seattle, WA · Joined
Y
Strategic Customer Success Manager
Yoodli · Seattle, WA · Just now · 0 applicants
NewHybridFull-timeSenior
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Senior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Yoodli seeks a Strategic Customer Success Manager to own enterprise client relationships, drive adoption, retention, and expansion, and collaborate with sales, product, and leadership to deliver long-term customer value.
What you’ll do
Manage enterprise client accounts throughout the customer journey
Ensure seamless customer experiences and high satisfaction
Drive customer retention, product adoption, and business expansion
Collaborate with sales, product, and leadership teams
Shape and execute customer experience strategies for enterprise lifecycle stages
Develop automation strategies to improve customer lifecycle management
What you’ll need
5+ years of experience as an enterprise customer success manager
Proven track record managing enterprise accounts and achieving customer success metrics
Experience shaping customer experience strategies for enterprise lifecycle stages
Strong proficiency in customer engagement platforms and CRM tools
Deep understanding of the SaaS ecosystem and customer adoption strategies
Ability to develop automation strategies and use advanced analytics tools
Original job description
Yoodli is hiring a Strategic Customer Success Manager to manage enterprise client accounts and ensure seamless customer experiences throughout the customer journey. The role focuses on customer satisfaction, NPS, retention, product adoption, and business expansion in collaboration with sales, product, and leadership teams.5+ years of experience as an…