Customer Success Specialist - West Coast at Penlink · United States · Joined
P
Customer Success Specialist - West Coast
Penlink · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
PenLink is hiring a remote Customer Success Specialist to own law-enforcement client relationships from onboarding through retention, helping customers maximize product value and tracking success metrics.
What you’ll do
Own client relationships from onboarding through retention
Help customers maximize product value
Develop customer success strategies
Track customer-success metrics
Manage customer issues and resolve escalations
Support complex, high-value, or marquee accounts
What you’ll need
5+ years of experience in law enforcement (analyst, investigator, officer, etc.)
3+ years of experience with OSINT, preferably Tangles
Ability to manage customer issues and resolve escalations
Results-driven, self-starter with outstanding interpersonal abilities
Active team player who adapts quickly to changing priorities
Proven experience utilizing law enforcement software for a variety of workflows
Original job description
PenLink is a technology company providing software to law enforcement agencies to manage data and support investigations. The Customer Success Specialist owns client relationships from onboarding through retention, helping customers maximize product value, developing success strategies, and tracking customer-success metrics.5+ years of experience working…