ServiceTitan is hiring a Group Product Manager to lead its agentic onboarding and customer success strategy, managing a team of PMs to drive agent-led onboarding and support resolution.
What you’ll do
Lead a team of product managers
Drive agent-led onboarding and support resolution
Shape strategy through customer results and cross-functional partnership
Execute complex multi-team strategies
What you’ll need
7-10 years of product management experience, including managing PMs
Track record of executing complex multi-team strategies to measurable results
Experience improving onboarding, activation, or time to value in B2B SaaS
Experience shipping AI-powered or agentic products with fluency in evaluation and data science tradeoffs
Comfort partnering with operations, implementation, support, and customer success teams
Clear executive communication and judgment under ambiguity
Original job description
ServiceTitan is hiring a Group Product Manager to lead its agentic onboarding and customer success strategy. The role leads a team of PMs, drives agent-led onboarding and support resolution, and shapes strategy through customer results and cross-functional partnership.7–10 years of product management experience, including managing PMsTrack record of…