Manager II, Customer Success at Samsara · United States · Joined
S
Manager II, Customer Success
Samsara · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: US Scale Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Samsara seeks a Manager II to lead the US Scale Customer Success team, driving adoption, retention, and expansion across a high-volume commercial portfolio through tech-touch and data-driven strategies.
What you’ll do
Lead the US Scale Customer Success team
Improve engagement programs and productivity
Drive retention and customer outcomes
Own retention and expansion outcomes
Partner with Sales on expansion and account strategy
Build or redesign scale/tech-touch CS model
What you’ll need
5+ years in Customer Success or Account Management
2+ years people management leading CSMs
Experience building scale/tech-touch/digital CS model
Strong analytical capability
Experience at SaaS company with hardware/IoT component
Advanced proficiency with Gainsight or similar platforms
Original job description
Samsara’s Customer Success team helps customers adopt its Connected Operations Cloud, realize business value, and renew and expand. The Manager II will lead the US Scale Customer Success team, improving engagement programs, productivity, retention, and customer outcomes across a high-volume commercial portfolio.5+ years of experience in Customer Success…