Service Operations and Automation Coordinator at ADB SAFEGATE · Columbus, OH · Joined
AS
Service Operations and Automation Coordinator
ADB SAFEGATE · Columbus, OH · Just now · 0 applicants
NewOn-siteFull-timeJunior
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Coordinates service operations including ticket management, invoicing, forecasting, and contract renewals while improving processes through standardization, automation, data analytics, reporting, and AI-enabled solutions.
What you’ll do
Manage service tickets and customer support
Handle invoicing and contract renewals
Support forecasting activities
Standardize and automate service processes
Develop dashboards and reports using Power BI
Implement AI-enabled productivity solutions
What you’ll need
Experience or aptitude for process improvement, automation, and data analysis
Proficiency with Microsoft Power BI
Experience with Microsoft Copilot or generative AI tools
Strong Microsoft Excel and Microsoft 365 skills
Strong problem-solving and communication skills
Ability to work effectively with cross-functional teams
Original job description
ADB SAFEGATE is seeking a Service Operations and Automation Coordinator to support service coordination, including ticket management, invoicing, forecasting, contract renewals, and customer support. The role also improves service operations through process standardization, automation, data analytics, reporting, and AI-enabled solutions.Experience with, or…