TadHealth · Bay Area/Central Valley, United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Client Experience · Source: jobright · Posted by joined-scrapper
About the role
Customer Success Manager owning a named book of accounts across the Bay Area and Central Valley, driving platform adoption, renewals, and account growth for a school-based EHR platform. This remote role requires B2B SaaS customer success experience, self-direction, and comfort with privacy and compliance topics.
What you’ll do
Own a named book of accounts across the Bay Area and Central Valley
Drive platform adoption, renewals, and account growth
Partner with customers, Product, and Client Experience leadership
Collaborate cross-functionally with technical and non-technical audiences
Navigate privacy and compliance conversations
Support district, county office, and community-based organizations
What you’ll need
3+ years in customer success, account management, or similar customer-facing role in B2B SaaS
Experience at an early or growth-stage startup
Proven record driving technical/platform adoption among non-technical users
Self-directed when priorities shift and processes don't exist yet
AI fluency (preferably Claude) and Google ecosystem proficiency
FERPA and/or HIPAA experience
Original job description
TadHealth is hiring a Customer Success Manager to own a named book of accounts across the Bay Area and Central Valley. The role drives platform adoption, renewals, and account growth while partnering with customers, Product, and Client Experience leadership.At least 3 years in customer success, account management, or a similar customer-facing role in B2B…