Workforce Analyst at ServBeyond Solutions LLC · United States · Joined
SL
Workforce Analyst
ServBeyond Solutions LLC · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$29/hrListed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
ServBeyond Solutions LLC is seeking a Workforce Analyst to lead call center forecasting and capacity planning across multiple business lines, developing staffing models, reports, and dashboards while supporting service desk initiatives and phone systems.
What you’ll do
Lead call center forecasting and capacity planning
Develop staffing models, reports, and dashboards
Support service desk initiatives and phone systems
Collaborate with cross-functional teams
Drive projects to successful completion
Use data to drive decision-making
What you’ll need
Bachelor's degree or equivalent experience
Strong knowledge of call center operations and best practices
Proven ability to work collaboratively with cross-functional teams
Excellent communication and interpersonal skills
Analytical and problem-solving skills
Experience with call center software and tools
Original job description
ServBeyond Solutions LLC is seeking a Workforce Analyst to lead call center forecasting and capacity planning across multiple business lines. The role develops staffing models, reporting, and dashboards, and supports service desk initiatives and phone systems.Bachelor's degree in a related field or equivalent experienceStrong knowledge of call center…