Customer Success Manager at Wiley · United States · Joined
W
Customer Success Manager
Wiley · United States · Just now · 0 applicants
NewRemoteFull-timeJunior
Pay
$44k–$63kListed
Workplace
Remote
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Support implementation, usage, retention, and expansion of Wiley's digital learning solutions by working with faculty and account teams on course setup, training, and usage monitoring.
What you’ll do
Support implementation of digital learning solutions
Drive usage, retention, and expansion
Collaborate with faculty and account teams on course setup
Provide training to users
Monitor usage and retention processes
Follow structured sales and support processes
What you’ll need
Undergraduate degree
1–3 years of relevant experience in customer service, sales support, or technical product support
Strong written and verbal communication
Familiarity with CRM platforms (preferably Salesforce)
Basic financial and data analysis skills
Ability to present effectively in group and one-on-one settings
Original job description
Wiley hires a Customer Success Manager to support implementation, usage, retention, and expansion of its digital learning solutions. The role works with faculty and account teams on course setup, training, usage monitoring, and retention processes.General awareness of digital learning products and servicesBasic financial and data analysis skillsStrong…