Sentry is expanding its Technical Customer Success team to help customers onboard and realize maximum value from its application monitoring platform. This role blends deep technical expertise with business acumen to drive adoption across complex, global customers.
What you’ll do
Onboard customers to the Sentry Platform
Drive deeper product adoption and customer value
Support complex, multi-divisional, multi-geographical customers
Collaborate with Sales, Product, Marketing, and ProServices
Ensure customers successfully achieve maximum value from the platform
Act as a technical advisor and business partner to customers
What you’ll need
BA/BS in CS, Computer Engineering, or equivalent experience
5+ years in Customer Success, Account Management, Management Consulting, or a customer-facing role
Strong technical understanding of DevOps, application monitoring, release tools, and cloud-native infrastructure
Experience working with complex, multi-divisional, multi-geographical customers
Executive presence and strong communication abilities
Past experience as a developer/devops with knowledge of Logs, Metrics, and Traces
Original job description
Sentry is a leading application monitoring company that helps developers fix errors and performance issues. They are expanding their Technical Customer Success team to ensure customers successfully onboard and achieve maximum value from the Sentry Platform while driving deeper adoption worldwide.This is a technical role combined with business skills. You…