Lead Technical Account Manager acting as a trusted advisor and primary contact for enterprise customers, owning technical relationships and driving platform adoption and customer success outcomes.
What you’ll do
Own technical relationship and lead customer success programs for key accounts
Drive platform adoption and account outcomes
Define, communicate, and manage success plans with milestones and risks
Coordinate cross-functional teams without direct authority
Manage escalations and case resolution within SLAs
Support customers through production changes and maintenance windows
What you’ll need
Deep hands-on expertise with Dynatrace platform and enterprise observability
Strong understanding of cloud platforms (AWS, Azure, GCP) and cloud-native technologies (Kubernetes, OpenShift)
Excellent communication skills for executive audiences
Experience in structured, tiered customer success frameworks
Integration with ITSM/CMDB tools such as ServiceNow and Jira Service Management
Original job description
Dynatrace is hiring a Lead Technical Account Manager to serve as a trusted technical advisor and primary account contact for key customers. The role owns the technical relationship, leads customer success programs, and drives platform adoption, customer value, and account outcomes across complex enterprise environments.Deep, hands‑on technical expertise…