Technical Support Engineer at Hyperbolic · United States · Joined
H
Technical Support Engineer
Hyperbolic · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Hyperbolic is seeking a Technical Support Engineer to own and resolve customer issues for its GPU cloud and AI inference infrastructure, with a focus on Linux troubleshooting, SLA management, and documentation.
What you’ll do
Resolve customer issues involving GPU clusters and cloud infrastructure
Own support tickets through resolution
Manage SLA commitments
Troubleshoot Linux environments
Maintain runbooks and documentation
Participate in on-call rotation for critical issues
What you’ll need
Very strong Linux experience and daily CLI work
Experience owning tickets against a response SLA in cloud, hosting, or infrastructure support
Solid networking and storage fundamentals: SSH, NFS and mounts, DNS, firewalls and security groups
Working familiarity with GPU workloads: nvidia-smi, drivers, CUDA, containers
Clear and fast written communication under time pressure
Experience with ticketing and on-call tooling, scripting in bash or Python, and exposure to Slurm, Kubernetes, or Docker
Original job description
Hyperbolic is hiring a Technical Support Engineer to resolve customer issues involving GPU clusters and cloud infrastructure. The role owns support tickets through resolution, manages SLA commitments, troubleshoots Linux environments, and maintains runbooks and documentation.Very strong Linux experience and daily work in the CLIExperience owning tickets…