Customer Success Manager at ArkTalents · Orange, CA · Joined
A
Customer Success Manager
ArkTalents · Orange, CA · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
ArkTalents is hiring a Customer Success Manager for an unnamed international technology company offering post-purchase protection for e-commerce businesses. The role manages merchant onboarding, key accounts, retention, and growth in the US market.
What you’ll do
Onboard e-commerce merchants
Manage key accounts
Drive customer retention
Support account growth in the US market
Manage relationships with US-based e-commerce merchants
What you’ll need
3+ years of experience in Customer Success or Account Management
Experience in e-commerce, SaaS, payments, logistics, or InsurTech
Experience managing US-based e-commerce merchants, especially DTC brands
Familiarity with Shopify, WooCommerce, Magento, BigCommerce or similar platforms
Experience with key account management and customer retention
Strong communication and stakeholder management skills
Original job description
ArkTalents is recruiting a Customer Success Manager for an unnamed international technology company that provides post-purchase protection solutions to e-commerce businesses. The role focuses on merchant onboarding, key account management, customer retention, and account growth in the US market.3+ years of experience in Customer Success or Account…