Technical Customer Success Manager at Cloudinary · United States · Joined
C
Technical Customer Success Manager
Cloudinary · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Cloudinary seeks a Technical Customer Success Manager to drive customer onboarding, adoption, and retention for its image and video API platform. The role blends business and technology, requiring SaaS experience and a technical web/mobile background to ensure customer satisfaction and growth.
What you’ll do
Oversee customer onboarding, adoption, and retention
Provide technical guidance to customers
Advocate for customers
Collaborate with internal teams
Ensure complete customer satisfaction
Retain and grow multiple client relationships
What you’ll need
3+ years of experience as a Customer Success Manager in a SaaS company
2+ years of technical background in web/mobile environment
Hands-on coding experience
Excellent written and verbal communication skills
Strong individual contributor who drives results
Team player able to multi-task
Original job description
Cloudinary provides an image and video API platform. The Technical Customer Success Manager oversees customer onboarding, adoption, and retention, provides technical guidance, and advocates for customers while collaborating with internal teams.The ideal candidate would have a strong interest in both business and technology and must be comfortable in a…