Principal AI Solutions Architect, Customer Success at Genesys · United States · Joined
G
Principal AI Solutions Architect, Customer Success
Genesys · United States · Just now · 0 applicants
NewRemoteFull-timeLead
Pay
$134k–$236kListed
Workplace
Remote
Job type
Full-time
Level
Lead
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Genesys seeks a Principal AI Solutions Architect to lead enterprise AI-powered customer experience transformation, advising executive stakeholders and designing scalable AI solutions. The role focuses on guiding customers from strategy through implementation, adoption, governance, and measurable business outcomes.
What you’ll do
Advise executive stakeholders on AI-powered customer experience transformation
Design scalable AI solutions
Guide customers from strategy through implementation, adoption, governance, and measurable outcomes
Lead strategic engagements with Fortune 1000 organizations
Operate independently in highly complex and ambiguous environments
Influence organizational strategy and executive decision-making
What you’ll need
Bachelor's or Master's degree in CS, IT, Data Science, Business, Engineering, or related field
12+ years leading enterprise technology, CX, automation, AI, or digital transformation initiatives
5+ years designing and implementing enterprise-scale AI, analytics, automation, or cloud transformation programs
Demonstrated success leading strategic engagements with Fortune 1000 and executive stakeholders
Deep expertise in Agentic AI, LLM orchestration, conversational AI, AI copilots, and enterprise automation
Experience integrating AI ecosystems like OpenAI, Anthropic, Google, Amazon Bedrock, and Azure AI
Original job description
Genesys is seeking a Principal AI Solutions Architect, Customer Success to lead enterprise AI-powered customer experience transformation. The role advises executive stakeholders, designs scalable AI solutions, and guides customers from strategy and implementation through adoption, governance, and measurable business outcomes.Bachelor's or Master's degree…