Managed Services Engineer at Trace3 · Allen, TX · Joined
T
Managed Services Engineer
Trace3 · Allen, TX · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
$58k–$65kListed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Trace3 seeks a Managed Services Engineer to deliver white-glove technical support for a single client at their Allen, TX office. The role handles onsite and remote end-user support, troubleshooting Microsoft, network, and virtualization environments while managing support requests through Zendesk.
What you’ll do
Provide hands-on technical support and white-glove service for a single client at their corporate office
Support end users onsite and remotely
Troubleshoot Microsoft, network, and virtualization environments
Manage support requests through Zendesk
What you’ll need
Associate degree in IT or related field, or minimum 2 years of service desk/IT support experience
Hands-on experience with Zendesk, network infrastructure (Meraki), Microsoft 365, Intune/Entra, and VMware
Basic understanding of Windows Server roles and functions
Strong interpersonal, communication, and customer service skills
Must be eligible to work in the U.S. without sponsorship
Comfortable using generative AI tools as part of day-to-day work
Original job description
Trace3 is seeking a Managed Services Engineer to provide hands-on technical support and white-glove service for a single client at its corporate office. The role supports end users onsite and remotely, troubleshoots Microsoft, network, and virtualization environments, and manages support requests through Zendesk.Associate degree in Information Technology…