Team: Member Operations · Source: builtin · Posted by joined-scrapper
About the role
Collective is hiring a Billing Specialist for a 12-month contract to manage the full billing lifecycle, including refunds, disputes, and vendor invoicing in Stripe. The role on the Member Operations team will also involve documenting issues and improving billing processes.
What you’ll do
Process refunds and credits in Stripe
QA vendor invoices against internal records
Manage offboarding final billing and subscription cancellations
Handle member disputes and chargebacks end to end
Document recurring issues to inform billing policy
Keep billing SOPs and documentation current
What you’ll need
1+ years of billing, payments, or accounts receivable experience
Experience with Stripe subscriptions, refunds, credit notes, and disputes
Sound judgment on policy adherence and escalation
Understanding of complex subscription lifecycle operations
Clear written communication in plain language
Ability to manage high volume and meet deadlines in fast-paced environment
Original job description
About Collective:Collective is on a mission to redefine the way businesses-of-one work. Our technology and team of trusted advisors help members achieve financial independence by taking care of everything from business incorporation to accounting, bookkeeping, tax services, and access to a thriving community, all in one integrated platform. We believe in…