lululemon is looking for a Global Ratings and Reviews Manager to lead its Ratings & Reviews capability within the Search & Discovery organization. The role will define strategy and governance, manage external platforms and partners, and use review data to improve product discovery, guest confidence, and conversion.
What you’ll do
Own the global Ratings & Reviews capability
Develop strategy and governance for ratings and reviews
Manage R&R platforms and vendor partners
Activate review data to improve product discovery
Enhance guest confidence and conversion across digital experiences
What you’ll need
Bachelor's degree or equivalent demonstrated expertise in Digital, Ecommerce, Product, Data, Customer Experience, or related discipline
Proven experience owning or operating a Ratings & Reviews program in an ecommerce or digital environment
Deep understanding of the Ratings & Reviews ecosystem, including collection, moderation workflows, and syndication
Hands-on experience with third-party R&R platforms such as Bazaarvoice, including implementation and vendor management
Experience building scalable operational processes, governance frameworks, and global standards in matrixed organizations
Ability to work with structured and unstructured data, collaborate cross-functionally, and operate in ambiguous spaces
Original job description
lululemon is hiring a Global Ratings and Reviews Manager to own the global Ratings & Reviews capability within its Search & Discovery organization. The role develops strategy and governance, manages platforms and partners, and activates review data to improve product discovery, guest confidence, and conversion across digital experiences.Bachelor's degree…