Salesforce · New York, NY · Just now · 0 applicants
NewHybridFull-timeManager
Pay
$123k–$273kListed
Workplace
Hybrid
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Salesforce seeks a Senior Manager for Customer Success to lead healthcare and life sciences customers, driving adoption and optimization of Salesforce platforms and coordinating incident resolution. This hybrid role requires deep experience with Salesforce CRM, technical consulting, and enterprise customer management.
What you’ll do
Lead delivery of Signature Success
Advise customers on platform adoption and optimization
Coordinate customer communications and resolution during major incidents
Partner with healthcare and life sciences customers
What you’ll need
Experience in healthcare or life sciences (HLS)
8+ years in technical customer success, Salesforce, or consulting
Knowledge of cloud data platforms (Snowflake, Databricks, etc.) and AI tools (Python, R, Jupyter)
Exceptional communication and ability to influence at all levels
Original job description
Salesforce is hiring a Senior Manager, Customer Success Manager to partner with healthcare and life sciences customers using Salesforce. The role leads delivery of Signature Success, advises customers on platform adoption and optimization, and coordinates customer communications and resolution during major incidents.Experience within HLS (the Healthcare…