Manager of Customer Success, SMB at OVERJET · United States · Joined
O
Manager of Customer Success, SMB
OVERJET · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Overjet is hiring a remote Manager of Customer Success to lead retention, adoption, and expansion for SMB dental practices while building and scaling a data-driven, AI-enabled customer success team.
What you’ll do
Lead retention, adoption, and expansion across private dental practices
Hire and scale a team of SMB Customer Success Managers
Build data-driven, AI-enabled processes for onboarding and customer engagement
Develop team operations and automation workflows
Reduce churn and improve onboarding and activation metrics
Build save playbooks and coach reps on objection handling
What you’ll need
5+ years in customer success, account management, or SMB-focused SaaS
2+ years managing Customer Success Managers
Experience running a high-volume SMB book with process, data, and automation
Strong analytical skills with SQL, dashboards, and usage/health data
Hands-on AI fluency using LLMs and automation for workflows and coaching
Experience with CRM, CS, call intelligence, or BI tools
Original job description
Overjet develops AI technology for dental providers and insurers. The Manager of Customer Success, SMB leads retention, adoption, and expansion across private dental practices while hiring and scaling a team of SMB Customer Success Managers. The role builds data-driven, AI-enabled processes for onboarding, customer engagement, and team operations.5+ years…