Service Desk Specialist at Robins Kaplan LLP · Minneapolis, MN · Joined
RL
Service Desk Specialist
Robins Kaplan LLP · Minneapolis, MN · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
$30–$33/hrListed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Provides first-level technical support to clients, resolving issues and documenting incidents, with a focus on customer satisfaction and service improvement.
What you’ll do
Resolve technology issues
Support hardware and software setup and troubleshooting
Document incidents
Coordinate escalations
Help improve service delivery
What you’ll need
Strong proficiency in Microsoft Office Suite, Adobe Standard, and legal-specific software
Excellent verbal and written communication skills
Basic understanding of Active Directory and networking concepts
Outstanding customer service skills
Proactive and detail-oriented approach to documentation and problem-solving
At least two years of IT support experience
Original job description
Robins Kaplan LLP is hiring a Service Desk Specialist to provide first-level technical support to its clients in the Minneapolis office. The role resolves technology issues, supports hardware and software setup and troubleshooting, documents incidents, and coordinates escalations while helping improve service delivery.Strong proficiency in Microsoft…