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Lead Capability Experience Designer - Technology at FIS · Jacksonville, FL · Joined
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Lead Capability Experience Designer - Technology

FIS · Jacksonville, FL · Just now · 0 applicants
NewOn-siteFull-timeLead
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Lead
Source: jobright · Posted by joined-scrapper

About the role

FIS seeks a Lead Capability Experience Designer to create enablement and tooling experiences that support Agentic AI and modern infrastructure operations, using human-centered design to improve engineering workflows.

What you’ll do

  • Design engineer experiences and tools
  • Develop enablement systems for Agentic AI adoption
  • Support modern infrastructure operations
  • Design onboarding and capability development programs
  • Improve workflows across Engineering and Infrastructure
  • Conduct user research with engineers

What you’ll need

  • Bachelor's degree in UX Design or related field
  • Proven experience designing enablement, learning, or behavior-change solutions
  • Strong UX fundamentals: journey mapping, workflow analysis, service design, interaction design, prototype-and-test
  • Understanding software engineering delivery practices
  • Ability to conduct user research with engineers
  • Experience supporting Agentic AI, developer tooling, or AI platform adoption programs

Original job description

FIS is a fintech company whose innovators, problem-solvers, and changemakers create technology that advances the world of finance. The Lead Capability Experience Designer will design engineer experiences, tools, and enablement systems that support Agentic AI adoption, modern infrastructure operations, onboarding, capability development, and workflow…

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