Senior Manager, CPG Customer Success

Instacart · United States · Just now · 0 applicants

NewRemoteFull-timeManager

Pay: $170k–$180kListed
Workplace: Remote
Job type: Full-time
Level: Manager

Team: Instacart Insights · Source: jobright · Posted by joined-scrapper

About the role

Leads the Customer Success team for Instacart Insights, driving adoption, satisfaction, and growth for CPG customers through SaaS solutions.

What you’ll do

Lead customer success team for CPG customers
Oversee customer lifecycle from onboarding to renewal
Drive adoption, satisfaction, and renewal rates
Drive business growth through expansion and retention
Build and scale high-performing customer success teams
Manage complex multi-stakeholder customer relationships

What you’ll need

12+ years of work experience with 5+ years of team leadership in B2B SaaS
Proven track record in customer retention, expansion, and satisfaction
Deep expertise in CPG and/or Retail verticals
Strong analytical background with data synthesis skills
Experience with data visualization tools and CRM systems
Proficiency in analyzing CS metrics like NRR and time-to-value

Original job description

Instacart is hiring a Senior Manager of Customer Success for Instacart Insights. The role leads a team serving CPG customers, overseeing the customer lifecycle and driving adoption, satisfaction, renewals, and business growth through its SaaS solutions.12+ years of work experience with 5+ years of team leadership experience in a B2B SaaS environment, with…

Senior Manager, CPG Customer Success

About the role

What you’ll do

What you’ll need

Original job description

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