Associate Business Performance Analyst - Contact Intelligence at Dominion Energy · Richmond, VA · Joined
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Associate Business Performance Analyst - Contact Intelligence
Dominion Energy · Richmond, VA · Just now · 0 applicants
NewHybridFull-timeJunior
Pay
$53k–$69kListed
Workplace
Hybrid
Job type
Full-time
Level
Junior
Team: Customer Contact Operations and Contact Intelligence Team · Source: jobright · Posted by joined-scrapper
About the role
Dominion Energy seeks an entry-level analyst to support contact center performance and operations for the Customer Contact Operations and Contact Intelligence Team. The role involves turning data insights into operational improvements and supporting technology readiness.
What you’ll do
Analyze contact center performance
Support workforce and vendor operations
Support technology readiness
Turn data insights into operational improvements
What you’ll need
0-3 years of relevant experience in business/data analysis, contact center operations, or related field
Demonstrated interest in data, analytics, technology, and problem-solving
Working knowledge of Microsoft Excel or similar analytical tools
Willingness to develop proficiency with Power BI and other reporting tools
Strong written and verbal communication skills
Bachelor's degree or equivalent experience; preferred in Accounting, Business, Economics, or Finance
Original job description
Dominion Energy is seeking an Associate Business Performance Analyst to support its Customer Contact Operations and Contact Intelligence Team. The role analyzes contact center performance, supports workforce and vendor operations and technology readiness, and helps turn data insights into operational improvements.At this time, Dominion Energy cannot…