Customer Support Agent II at ImageFIRST · King of Prussia, PA · Joined
I
Customer Support Agent II
ImageFIRST · King of Prussia, PA · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
$20–$23/hrListed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
ImageFIRST seeks a Customer Support Agent II to serve as a liaison between its service teams and customers, handling calls and emails, resolving requests, maintaining CRM records, and conducting NPS surveys. Requires 2+ years of customer service experience and strong communication skills.
What you’ll do
Handle customer calls and emails
Research and resolve customer requests
Maintain CRM records
Conduct NPS surveys
Serve as liaison between service teams and customers
Ensure customer satisfaction
What you’ll need
High School Diploma or equivalent
Minimum 2 years' call center or customer service experience
Customer-focused with commitment to satisfaction
Excellent written and verbal communication skills
Exceptional active listening and empathy
Proficient in Microsoft Office
Original job description
ImageFIRST is hiring a Customer Support Agent II to serve as a liaison between its nationwide service teams and customers. The role handles customer calls and email, researches and resolves requests, maintains CRM records, and conducts NPS surveys.A High School Diploma or equivalentA minimum of 2 years' experience in a call center or customer service…