IT Client Support Tech at Mastek · Phoenix, AZ · Joined
M
IT Client Support Tech
Mastek · Phoenix, AZ · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Mastek is looking for an IT Client Support Technician in Phoenix, AZ to deliver multi-channel technical support to enterprise end-users, troubleshooting workstation, OS, hardware, software, and network issues. The role involves deploying devices, managing tickets and backups, and documenting solutions across Windows/M365 and macOS/Apple environments.
What you’ll do
Provide multi-channel technical support to enterprise end-users
Troubleshoot workstation, OS, hardware, software, and local network issues
Deploy devices
Manage tickets and backups
Document solutions
What you’ll need
Minimum 2 years of technical desktop support experience in an enterprise environment
High School Diploma or GED required
Troubleshooting proficiency in Windows/M365 and macOS/Apple ecosystems
Familiarity with enterprise help desk tools such as ServiceNow or JIRA
Experience with Active Directory, O365, Antivirus platforms, Virtual Desktops, and SaaS tools
Strong active listening, structured debugging, and ability to explain technical concepts to non-technical staff
Original job description
Mastek is hiring an IT Client Support Technician to provide multi-channel technical support to enterprise end-users. The role troubleshoots workstation, operating system, hardware, software, and local network issues; deploys devices; manages tickets and backups; and documents solutions.Minimum 2 years of technical desktop support experience in an…