Associate Customer Success Manager at ServiceNow · Addison, TX · Joined
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Associate Customer Success Manager
ServiceNow · Addison, TX · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
ServiceNow seeks an Associate Customer Success Manager to coordinate the delivery of Impact features and benefits, helping customers achieve agreed business outcomes. The role focuses on customer adoption, risk monitoring, retention, and cross-functional collaboration to drive value realization.
What you’ll do
Own customer impact plans and drive agreed business outcomes
Monitor adoption and risks across the customer portfolio
Build customer satisfaction and retention through reviews and recommendations
Coordinate cross-functional delivery of Impact features and benefits
Facilitate discussions and navigate customer objections
Leverage data and analytics to inform decisions and recommendations
What you’ll need
3+ years related experience in Customer Success, Project Management, Business Admin, or SaaS
Ability to own customer portfolio and act with autonomy
Strong stakeholder communication and influential conversation skills
Ability to use data and analytics to drive customer objectives
Proven cross-functional collaboration and strategic advisory skills
ServiceNow experience and/or certifications
Original job description
ServiceNow is hiring an Associate Customer Success Manager to coordinate delivery of its Impact features and benefits and help customers achieve agreed business outcomes. The role owns customer impact plans, monitors adoption and risks, and builds customer satisfaction and retention through reviews, recommendations, and cross-functional coordination.3+…