IT ServiceDesk Analyst at Black Box · Newark, NJ · Joined
BB
IT ServiceDesk Analyst
Black Box · Newark, NJ · Just now · 0 applicants
NewOn-siteFull-timeJunior
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Junior
Team: IT ServiceDesk · Source: jobright · Posted by joined-scrapper
About the role
Black Box seeks an entry-level IT ServiceDesk Analyst to provide first-level support for airport systems, applications, and infrastructure in Newark, NJ. The role handles incident and service request management, coordinates supplier escalations, and supports service improvement in a mission-critical airport environment.
What you’ll do
Provide first-level support for airport systems, applications, and infrastructure
Manage incident and service request lifecycle
Coordinate escalations with suppliers to ensure SLA adherence
Support service improvement initiatives
Triage and resolve common hardware, software, and network issues
Communicate professionally with clients, suppliers, and internal teams
What you’ll need
High School Diploma or equivalent and 1+ years of Service Desk or IT support experience
Strong knowledge of ITSM principles and ITIL Incident, Request, and Problem Management
Experience coordinating with multiple suppliers/vendors while ensuring accountability and SLA adherence
Strong troubleshooting skills for hardware, software, and network-related issues
Excellent communication, analytical, and customer service skills for mission-critical environments
Experience with ITSM tools such as ServiceNow, Ivanti, or BMC Remedy and proficiency in Microsoft 365
Original job description
Black Box is hiring an IT ServiceDesk Analyst to provide first-level support for airport systems, applications, and infrastructure. The role handles incident and service request management, coordinates escalations with suppliers, and supports service improvement in a mission-critical airport environment.Strong knowledge of IT Service Management (ITSM)…