Expedia Group seeks a Principal Product Manager to lead the strategy and execution of data- and AI-driven customer communications, owning communications intelligence capabilities such as personalization, channel optimization, experimentation, and performance measurement. The role partners across product, engineering, data science, marketing, analytics, legal, and privacy teams to scale these capabilities and drive me
What you’ll do
Lead strategy and execution for data- and AI-driven customer communications.
Own communications intelligence capabilities including personalization, channel optimization, experimentation, and performance measurement.
Partner across product, engineering, data science, marketing, analytics, legal, and privacy teams.
Define and scale communications intelligence capabilities across multiple channels.
Drive experimentation, attribution, and measurement strategy for customer engagement products.
Align stakeholders around complex tradeoffs and measurable business outcomes.
What you’ll need
Bachelor's degree with 12+ years of product management experience, or master's degree with 10+ years, or equivalent.
Senior or lead individual-contributor experience in data, analytics, or AI-driven products.
Experience in CRM, customer engagement, marketing technology, or communications/messaging products.
Strong understanding of customer data, personalization, experimentation, attribution, and privacy/consent frameworks.
Technical fluency across APIs, data models, ML/AI concepts, and platform architecture.
Strong executive communication and stakeholder-influence skills with data-backed persuasion.
Original job description
Expedia Group is hiring a Principal Product Manager to lead the strategy and execution of data- and AI-driven customer communications. The role owns communications intelligence capabilities, including personalization, channel optimization, experimentation, and performance measurement, while partnering across product, engineering, data science, marketing,…