Abnormal AI · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$119k–$140kListed
Workplace
Remote
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Abnormal AI seeks a Customer Success Manager to guide enterprise customers through onboarding, adoption, and value delivery, building executive relationships and driving retention. The role requires strong technical understanding of SaaS and email security, plus 5+ years in enterprise SaaS customer success.
What you’ll do
Guide enterprise customers through onboarding, platform adoption, and ongoing value delivery
Build strategic customer relationships and drive measurable outcomes
Drive retention and customer satisfaction throughout the lifecycle
Coordinate with internal teams to address risks and resolve issues
Share product feedback with internal teams
What you’ll need
5+ years in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles
Proven ability to manage large customer portfolios and executive-level relationships
Strong verbal and written communication skills for strategic and technical conversations
Technical understanding of SaaS, internet technologies, networking, and email security
Proficiency with CRM and case management tools such as Salesforce and Jira
Bachelor's degree in Computer Science, Engineering, or related technical discipline, or equivalent experience
Original job description
Abnormal AI is hiring a Customer Success Manager to guide enterprise customers through onboarding, platform adoption, and ongoing value delivery. The role builds strategic customer relationships, drives measurable outcomes and retention, and coordinates with internal teams to address risks, resolve issues, and share product feedback.Skilled at building…