Care Team Lead, Care Experience at Empathy · United States · Joined
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Care Team Lead, Care Experience
Empathy · United States · Just now · 0 applicants
NewRemoteFull-timeLead
Pay
$68k–$75kListed
Workplace
Remote
Job type
Full-time
Level
Lead
Team: Care Experience · Source: jobright · Posted by joined-scrapper
About the role
Empathy is hiring a Care Team Lead to guide Care Managers and Care Specialists in delivering consistent, high-quality support to families navigating loss. The role focuses on team development, user experience, and operational effectiveness in a remote, fast-paced environment.
What you’ll do
Lead and develop Care Managers and Care Specialists
Ensure consistent, high-quality care
Improve team performance
Enhance user experience
Improve operational effectiveness
Use data and insights to guide decisions
What you’ll need
2+ years leading customer-facing or care-focused teams
Excellent written and verbal communication
Strong organizational, documentation, and time management skills
Comfortable using data and qualitative insights
Able to work autonomously in a fast-paced matrixed remote environment
Able to maintain an early Eastern Time schedule
Original job description
Empathy provides technology and human support to help families navigate tasks and emotions following a loss. The Care Team Lead leads and develops Care Managers and Care Specialists, ensuring consistent, high-quality care while improving team performance, user experience, and operational effectiveness.2+ years of experience leading teams in a…