Customer Success Consultant at Cengage · United States · Joined
C
Customer Success Consultant
Cengage · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$67k–$87kListed
Workplace
Remote
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Cengage is looking for a remote Customer Success Consultant to act as a strategic advisor, helping customers maximize value from Cengage technology and driving adoption, retention, and renewals.
What you’ll do
Serve as a strategic partner and trusted advisor to customers
Help customers achieve outcomes through effective use of Cengage technology
Drive adoption, retention, renewals, and long-term value
What you’ll need
5+ years of experience in a Sales or Customer Success role
Experience in Educational Technology or Higher Education
Familiarity with the Higher Education landscape, including Learning Management Systems (LMS)
Excellent communication and presentation skills
Strong analytical skills with the ability to translate data into actionable insights
Ability to explain technical concepts in a clear, business-friendly manner
Original job description
Cengage is hiring a Customer Success Consultant to serve as a strategic partner and trusted advisor to customers in an assigned territory. The role focuses on helping customers achieve outcomes through effective use of Cengage technology, driving adoption, retention, renewals, and long-term value.Proven ability to quickly learn and master new systems and…