NAVEX is hiring a Mid-Market Customer Experience Manager to own a portfolio of customer relationships, driving adoption, value, and long-term success. This hybrid role in Houston focuses on retention, expansion, and cross-functional coordination, with an emphasis on data-driven decisions and emerging technologies.
What you’ll do
Manage a focused portfolio of customers to achieve measurable value
Build executive relationships
Drive adoption and long-term partnership success
Coordinate cross-functional teams throughout the customer lifecycle
What you’ll need
5+ years in Customer Success, Customer Experience, Account Management, or SaaS post-sales leadership
Proven ability to improve retention, expansion, and global CX performance
Expertise in data-driven CX, customer health, and lifecycle analytics
Strong executive communication and cross-functional influence skills
Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
Curiosity and willingness to use AI and emerging technologies to elevate work and deliver smarter outcomes
Original job description
NAVEX is seeking a Mid-Market Customer Experience Manager to manage a focused portfolio of customers and help them achieve measurable value from NAVEX solutions. The role builds executive relationships, drives adoption and long-term partnership success, and coordinates cross-functional teams throughout the customer lifecycle.5+ years in Customer Success,…