Source: jobright · Posted by joined-scrapper About the role
Provides front-line technical support for account, password, and daily system issues while handling service requests and incidents to maintain service reliability.What you’ll do
- Handle service requests and incidents
- Diagnose and resolve technical problems
- Provide assistance with account and password issues
- Maintain records of support activities
- Support service reliability
Original job description
HCLTech is hiring a Service Desk Specialist to provide technical assistance with account, password, and day-to-day system issues. The role handles service requests and incidents, diagnoses and resolves problems, maintains records, and supports service reliability.