Senior Customer Success Manager at Adaptive Security · New York, NY · Joined
AS
Senior Customer Success Manager
Adaptive Security · New York, NY · Just now · 0 applicants
NewOn-siteFull-timeSenior
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Senior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Adaptive Security is looking for a Senior Customer Success Manager to own customer implementation, onboarding, and technical support for its cybersecurity platform, partnering with Engineering and other teams to improve the customer experience.
What you’ll do
Own customer implementation, onboarding, and technical support
Shape customer processes and workflows
Troubleshoot and resolve issues with Engineering
Work across teams to improve the customer experience
What you’ll need
4+ years in Customer Success, Implementation, Client Support, or similar at a SaaS company
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Customer-first mindset
Ability to multitask, prioritize, and thrive in a fast-paced startup environment
Experience working with cross-functional teams to solve technical problems
Original job description
Adaptive Security is hiring a Senior Customer Success Manager to own customer implementation, onboarding, and technical support for its cybersecurity platform. The role will shape customer processes, troubleshoot and resolve issues with Engineering, and work across teams to improve the customer experience.4+ years of experience in a Customer Success,…