Resolve escalated patient and guarantor inquiries, collect outstanding balances via outbound calls, provide financial counseling, and serve as a team leader in a remote healthcare revenue cycle role.
What you’ll do
Resolve escalated patient and guarantor inquiries
Provide a consistent service experience
Collect outstanding hospital and professional balances through outbound calls
Provide financial counseling resources
Act as a leader to other team members
What you’ll need
H.S. Diploma or General Education Degree (GED)
2 years relevant healthcare Revenue Cycle experience
Experience with Epic Resolute Hospital and Professional Billing and Epic SBO functionality
Experience or understanding of Cisco Unified Contact Center environment
Bachelor's Degree from an accredited university
CPAR and/or CHAA Certification
Original job description
Piedmont Healthcare Corporate is hiring a Customer Service Patient Liability Rep II to resolve escalated patient and guarantor inquiries and provide a consistent service experience. The role also collects outstanding hospital and professional balances through outbound calls, provides financial counseling resources, and acts as a leader to other team…