Sr. Manager, Customer Success - UpMarket at 6sense · United States · Joined
6
Sr. Manager, Customer Success - UpMarket
6sense · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$139k–$204kListed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
6sense is looking for a Senior Manager of Customer Success to lead and develop a team serving Upmarket customers, driving retention, adoption, value realization, and operational excellence. The role focuses on scaling the Customer Success organization and improving customer outcomes through data-driven management and AI-powered workflows.
What you’ll do
Lead and develop a team supporting Upmarket customers
Drive customer retention, adoption, and value realization
Ensure forecasting discipline and operational excellence
Partner across the business to improve customer outcomes
Scale the Customer Success organization and operating models
What you’ll need
5+ years of people leadership experience with customer-facing teams in SaaS
8+ years in Customer Success, Account Management, Professional Services, or Consulting
Experience leading teams responsible for retention, adoption, and customer outcomes
Strong understanding of SaaS metrics including GRR, churn, forecasting, and product adoption
Experience managing portfolios between $15M and $20M in ARR
Familiarity with Salesforce, Gainsight, Clari, Gong, and customer success technologies
Original job description
6sense is hiring a Senior Manager, Customer Success to lead and develop a team supporting Upmarket customers. The role drives customer retention, adoption, value realization, forecasting discipline, and operational excellence while partnering across the business to improve customer outcomes and scale the Customer Success organization.5+ years of people…