Customer Success Lead at ZS · Princeton, NJ +3 more · Joined
Z
Customer Success Lead
ZS · Princeton, NJ +3 more · Just now · 0 applicants
NewHybridFull-timeSenior
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Senior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
ZS seeks a Customer Success Lead to manage enterprise accounts end-to-end, driving adoption and trusted relationships while partnering with Product and GTM teams to turn customer feedback into innovation and growth. The role requires 5+ years of customer success experience in Enterprise SaaS/B2B, cross-functional collaboration, and US work authorization without sponsorship.
What you’ll do
Manage end-to-end customer journey for enterprise accounts
Drive platform adoption
Build trusted client relationships
Partner with Product and Go-To-Market teams
Translate customer feedback into product innovation, retention, and growth
Identify expansion opportunities within existing accounts
What you’ll need
5+ years in customer success, account management, or related client-facing role in Enterprise SaaS/B2B
Demonstrated experience driving platform adoption and customer business outcomes
Cross-functional collaboration with Product and GTM/Sales teams
Experience gathering and operationalizing Voice of the Customer feedback
Account planning, renewal/retention, and expansion experience
Bachelor's degree, English fluency, and US work authorization without sponsorship
Original job description
ZS is a management consulting and technology firm that combines data, science, technology, and human ingenuity to deliver better outcomes. The Customer Success Lead will manage the end-to-end customer journey for enterprise accounts, drive platform adoption, and build trusted client relationships. The role partners with Product and Go-To-Market teams to…