Juniper Square · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$86k–$105kListed
Workplace
Remote
Job type
Full-time
Level
Senior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
The Customer Success Manager for Mid-Market at Juniper Square supports existing customers through implementation, onboarding, adoption, and renewals, driving retention and expansion while sharing feedback with product and engineering teams. The role requires strong client-facing communication, prioritization, and a passion for learning, with an emphasis on applying AI to improve delivery.
What you’ll do
Support existing customers through implementation, onboarding, and product adoption
Drive customer retention and expansion
Share customer feedback with product and engineering teams
Lead client-facing meetings and presentations
Prioritize time and resources to meet deadlines and goals
Apply AI tools to improve core deliverables
What you’ll need
5+ years of professional experience with 3+ years in customer success management
Experience communicating with clients in written and verbal form
Experience leading client-facing meetings with attendees of various levels, including executives
Passion for contributing to customer success
Demonstrated competence in prioritization of time, resources, tasks, and people
Juniper Square provides technology, data, and fund administration services for private markets. The Customer Success Manager, Mid-Market supports existing customers through implementation, onboarding, product adoption, and renewals, while driving retention and expansion and sharing customer feedback with product and engineering teams.5+ years of…