Onboarding Customer Success Manager at Palo Alto Networks · United States · Joined
PN
Onboarding Customer Success Manager
Palo Alto Networks · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$124k–$202kListed
Workplace
Remote
Job type
Full-time
Level
Senior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Palo Alto Networks seeks an Onboarding Customer Success Manager to lead enterprise and strategic customer onboarding across the Americas, coordinating cross-functional teams to accelerate adoption and time-to-value. The role focuses on IGA-heavy implementations and building a foundation for long-term customer growth.
What you’ll do
Own onboarding for enterprise and strategic customers across the Americas
Coordinate cross-functional teams during onboarding
Accelerate customer time-to-value and adoption
Build a foundation for long-term customer growth
Independently manage a heavy account load of more than 30 accounts
Drive executive-level relationships and navigate complex enterprise organizations
What you’ll need
5+ years of Customer Success Manager experience leading complex, multi-threaded software onboarding or implementation projects for enterprise customers
Deep hands-on experience with IGA platforms such as SailPoint, Saviyant, RSA, Omada, and One Identity
Highly self-motivated and proactive, able to thrive in a fast-paced environment
Comfortable using modern AI tools to boost productivity and improve workflows
Demonstrable success with outcome-based frameworks and project-management tools such as Smartsheet, Monday.com, or Jira
Strong knowledge of IAM, Windows/Active Directory, and one or more cloud platforms such as AWS, Azure, or GCP
Original job description
Palo Alto Networks is hiring an Onboarding Customer Success Manager to own onboarding for enterprise and strategic customers across the Americas. The role coordinates cross-functional teams, accelerates customer time-to-value and adoption, and builds a foundation for long-term growth.Deep, hands-on experience with Identity Governance and Administration…