Customer Success Manager, Remote at Opal · United States · Joined
O
Customer Success Manager, Remote
Opal · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Opal is seeking a Customer Success Manager to own post-sale relationships, drive adoption and expansion for enterprise customers on its marketing planning platform. The role requires 2-4 years of enterprise CS experience, AI tool proficiency, and strong communication skills.
What you’ll do
Manage post-sale customer relationships
Guide implementation and adoption
Drive retention and value realization
Identify expansion opportunities
Proactively handle strategic customer communication
Build relationships with customer leaders
What you’ll need
2-4 years of enterprise customer success or similar role
Experience delivering and implementing SaaS solutions for enterprise customers
Proven results in meeting customer retention and expansion goals
Ability to discuss user data as it relates to adoption and outcomes
Experience using AI tools in daily work
Excellent written and verbal communication skills
Original job description
Opal provides a platform for marketing and communications teams to coordinate strategic planning and execution. The Customer Success Manager owns post-sale customer relationships, guides implementation and adoption, and drives retention, value realization, and expansion.You are a passionate and reliable leader with excellent communication skillsYou…