Real Time Adherence (RTA) Specialist, WFM at MSC Cruises · United States · Joined
MC
Real Time Adherence (RTA) Specialist, WFM
MSC Cruises · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Workforce Management · Source: jobright · Posted by joined-scrapper
About the role
MSC Cruises is hiring a remote Real Time Adherence Specialist to join its Workforce Management team in the USA, monitoring contact center performance and agent schedule adherence while supporting real-time adjustments and reporting. The role requires contact center experience, strong communication skills, and US work authorization.
What you’ll do
Monitor contact center performance and agent schedule adherence
Communicate adherence issues to leadership
Support real-time operational adjustments
Support reporting activities
What you’ll need
Minimum 2 years of contact center experience
Creative approach to problem-solving
Solid ability to multitask
Excellent interpersonal, verbal, and written communication skills
US Passport or US Permanent Resident
Experience with multi-site RTA monitoring, WFM methodologies, and WFM tools preferred
Original job description
MSC Cruises is hiring a Real Time Adherence (RTA) Specialist for its Workforce Management team in the USA. The role monitors contact center performance and agent schedule adherence, communicates issues to leadership, and supports real-time operational adjustments and reporting.Minimum of 2 years contact center experienceCreative approach to…