Operations Trainer at Light & Wonder · Las Vegas, NV · Joined
LW
Operations Trainer
Light & Wonder · Las Vegas, NV · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Team: Service Operations · Source: jobright · Posted by joined-scrapper
About the role
Light & Wonder is seeking a Service Operations Trainer to prepare field service personnel for new products, workflow software, and service processes through training and change communications. The role collaborates with product, technical, and field service teams and assesses technician competency to improve operational performance.
What you’ll do
Deliver training on new products, workflow software, and service processes
Lead change communications for field service adoption
Assess technician competency and identify performance gaps
Collaborate with product, technical, and field service teams
Improve operational performance through training and continuous improvement
What you’ll need
Bachelor's degree in related field or equivalent experience
3+ years of dedicated training, teaching, or related experience
Valid gaming card and/or ability to obtain required jurisdictional licenses
Must be at least 21 years of age
Experience with change management and continuous improvement methodology
Strong facilitation and presentation skills for in-person and virtual training
Original job description
Light & Wonder is hiring a Service Operations Trainer to prepare field service personnel to adopt new products, workflow software, and service processes. The role delivers training, leads change communications, assesses competency, and collaborates with product, technical, and field service teams to improve operational performance.Bachelor's degree in…