Sr. Manager, Customer Success at Roadtex · Greenfield, IN · Joined
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Sr. Manager, Customer Success
Roadtex · Greenfield, IN · Just now · 0 applicants
NewOn-siteFull-timeManager
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Roadtex is hiring a Senior Manager of Customer Success to lead customer-facing teams in Greenfield, Indiana, focusing on satisfaction, retention, and growth. The role includes building customer relationships, improving processes, and coordinating cross-functionally with sales, operations, and leadership.
What you’ll do
Lead and manage customer success teams
Execute strategies that drive customer satisfaction, retention, and growth
Build and maintain strong customer relationships
Improve customer-focused processes and operations
Coordinate with internal teams to meet customer objectives
Support operational excellence
What you’ll need
5–7 years of customer success, service, or account management experience
At least 3 years of leadership experience managing customer-facing teams
Proven record of improving customer satisfaction, retention, and service performance
Experience developing and implementing customer-focused processes
Strong communication, relationship-building, and collaboration skills
Proficiency with Microsoft Office Suite and CRM platforms
Original job description
Roadtex Transportation seeks a Senior Manager, Customer Success to lead customer success teams and execute strategies that drive customer satisfaction, retention, and growth. The role builds customer relationships, improves processes, and coordinates with internal teams to meet customer objectives and support operational excellence.Minimum of 5–7 years of…