Contact Center Representative at Star One Credit Union · Sunnyvale, CA · Joined
SU
Contact Center Representative
Star One Credit Union · Sunnyvale, CA · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
$52k–$72kListed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Team: Contact Center · Source: jobright · Posted by joined-scrapper
About the role
Provides member support for a credit union's contact center, handling inquiries across multiple channels and promoting suitable products and services.
What you’ll do
Respond to member questions about accounts, loans, and products
Handle member interactions via phone, chat, video, and secure email
Process member requests
Recommend suitable products or services
Resolve or escalate complaints
Support department goals
What you’ll need
Two years of current financial institution experience
Call center or strong member telephone experience
Bachelor's degree in Business, Accounting, Finance or equivalent
Knowledge of financial institution practices and regulations
Excellent written and verbal communication skills
Strong attention to detail and accuracy
Original job description
Star One Credit Union is hiring a Contact Center Representative to respond to member questions about accounts, loans, and credit union products and services. The role handles member interactions across phone, chat, video, and secure email, processes requests, recommends suitable products or services, and resolves or escalates complaints.Requires a minimum…