Customer Success Manager at Itonyx · Memphis, TN · Joined
I
Customer Success Manager
Itonyx · Memphis, TN · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Client Success Manager role at iTonyx (Tate Computer Systems) responsible for owning the post-sale customer experience across major and MSP/SMB accounts, including onboarding, renewals, QBRs, escalations, and driving service adoption.
What you’ll do
Lead onboarding
Manage customer health
Handle renewals
Drive service adoption
Manage escalations
Run QBRs and hand off expansion opportunities
What you’ll need
3–5 years in customer success, account management, or client services
Experience managing renewals, QBRs, and escalations
Valid driver's license and acceptable MVR
Bachelor's degree or equivalent experience
Working knowledge of Microsoft 365, HubSpot CRM, and PSA/ticketing system
Ability to track multiple accounts and follow-up actions
Original job description
iTonyx (Tate Computer Systems, Inc. dba iTonyx) is hiring a Client Success Manager to own the post-sale customer experience across major and MSP/SMB accounts. The role leads onboarding, customer health, renewals, service adoption, escalations, QBRs, and handoffs of expansion opportunities.Minimum 3–5 years of experience in customer success, account…