Membership Support Specialist at Fora Travel · New York, NY · Joined
FT
Membership Support Specialist
Fora Travel · New York, NY · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
$80k–$90kListed
Workplace
On-site
Job type
Full-time
Level
Middle
Team: Membership Support · Source: jobright · Posted by joined-scrapper
About the role
Fora Travel is seeking a Membership Support Specialist to handle membership and sales inquiries from prospective advisors, managing support channels and collaborating with internal teams. The role requires strong customer-facing experience, familiarity with ticketing platforms, and comfort with AI tools.
What you’ll do
Manage the membership inbox and Intercom queue
Route sales opportunities to appropriate teams
Maintain accurate support content
Collaborate with Sales, Advisor Experience, and Product Operations
What you’ll need
3+ years of full-time customer support, sales support, or operations experience
Experience with a ticketing or inbox platform such as Intercom or Zendesk
Familiarity with support metrics like SLA, CSAT, and FCR
Excellent written communication and comfort with phone and video calls
Strong attention to detail and documentation habits
Authorization to work in the United States
Original job description
Fora Travel is hiring a Membership Support Specialist to support prospective advisors with membership and sales inquiries. The role manages the membership inbox and Intercom queue, routes sales opportunities, maintains accurate support content, and collaborates with Sales, Advisor Experience, and Product Operations.3+ years of full-time experience in…