Head of Customer Success at Storylane · United States · Joined
S
Head of Customer Success
Storylane · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Storylane seeks a Head of Customer Success to own gross revenue retention and lead CS, support, and integrations teams across multiple products. The role blends strategy, hands-on process building, and AI-driven automation in a remote, US-based setting.
What you’ll do
Own gross revenue retention as the headline metric
Set customer success strategy, targets, and playbooks
Drive onboarding, adoption, renewals, and customer outcomes
Lead CSMs, support, and integrations teams
Build processes and lightweight internal tooling
Work closely with marketing and sales teams
What you’ll need
5+ years in B2B SaaS Customer Success
3+ years leading teams of managers and ICs
Experience working with marketing and sales teams as buyers and users
Experience leading multiple functions across time zones
Data-driven and tool-fluent in CRM, call intelligence, support, and usage data
Comfortable with AI and automation, including prompt design
Original job description
Storylane is hiring a Head of Customer Success to own gross revenue retention and lead its customer success organization across CSMs, support, and integrations. The role sets strategy, targets, and playbooks while driving onboarding, adoption, renewals, and customer outcomes across three products.5+ years in B2B SaaS Customer Success3+ years leading…