Product Operations Senior Associate at Valon · New York, NY · Joined
V
Product Operations Senior Associate
Valon · New York, NY · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
$106k–$146kListed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Team: Product Operations · Source: jobright · Posted by joined-scrapper
About the role
Valon seeks a Product Operations Senior Associate to bridge customers, Product, and Engineering, turning usage and feedback into actionable product insights while driving issue resolution and adoption. The role is hybrid in New York and requires strong analytical skills and technical curiosity.
What you’ll do
Bridge customers with Product and Engineering to translate feedback into insights
Analyze product usage and customer feedback to inform product decisions
Support issue resolution and ensure full resolution with urgency
Maintain product quality through release and adoption support
Partner with product managers and engineers on product thinking
What you’ll need
2–4+ years in product operations, business operations, consulting, customer success, or similar
Strong analytical skills and ability to uncover root causes
Technical curiosity and willingness to learn SQL
Clear communication across technical and non-technical audiences
High ownership and urgency in driving issue resolution
Bachelor's degree required
Original job description
Valon builds an AI-powered mortgage servicing platform for enterprise clients. The Product Operations Senior Associate connects customers with Product and Engineering, translating customer usage and feedback into product insights while supporting issue resolution, product quality, releases, and adoption.2–4+ years in product operations, product-adjacent…