Amazon seeks a Program Manager to own operational programs within Relo Ops Integration, improving Customer Returns and ReCommerce processes and tools. The role relies on data, SQL/Excel, and cross-functional collaboration to drive process improvements and report results to senior leadership.
What you’ll do
Manage operational programs for Customer Returns and ReCommerce
Develop capabilities and processes that improve efficiency and quality
Track success metrics using dashboards
Drive end-to-end delivery and communicate results to senior leadership
Define and implement process improvement initiatives using data and metrics
What you’ll need
3+ years of program or project management experience
3+ years defining and implementing process improvement initiatives using data and metrics
Advanced Excel skills including Pivot Tables and VLookups, plus SQL
Experience working cross-functionally with tech and non-tech teams
3+ years driving end-to-end delivery and communicating results to senior leadership
Experience managing multiple stakeholders at varied levels of the organization
Original job description
Amazon hires a Program Manager to improve Customer Returns and ReCommerce processes and tools. The role manages operational programs, develops capabilities and processes that improve efficiency and quality, and tracks success metrics using dashboards.3+ years of program or project management experience3+ years of defining and implementing process…