Director, OCX Strategy at GSW, powered by Syneos Health · United States · Joined
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Director, OCX Strategy
GSW, powered by Syneos Health · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$120k–$150kListed
Workplace
Remote
Job type
Full-time
Level
Manager
Source: jobright · Posted by joined-scrapper
About the role
GSW is seeking a Director of OCX Strategy to lead connected customer experience design for healthcare brands, driving omnichannel strategy, personalization, and optimization. The role requires deep expertise in CX, journey mapping, and cross-functional collaboration.
What you’ll do
Design connected customer experiences for assigned brands and accounts
Lead journey design and omnichannel strategy
Drive personalization, activation, measurement, and optimization
Collaborate with cross-functional teams
What you’ll need
5-8 years of experience in CX, omnichannel, CRM, engagement, or digital strategy
Experience with journey mapping, ecosystem development, and customer engagement planning
Strong strategic thinking and presentation skills
Ability to facilitate workshops and collaborate across disciplines
Experience translating insights into actionable strategic recommendations
Original job description
GSW, powered by Syneos Health, is a healthcare communications agency hiring a Director, OCX Strategy to design connected customer experiences for assigned brands and accounts. The role leads journey design, omnichannel strategy, personalization, activation, measurement, and optimization in collaboration with cross-functional teams.5-8 years of experience…